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Terms & Conditions
| About Us Fancy Dress Experience Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Fancy Dress Experience Ltd 88 Otley Road Headingley Leeds West Yorkshire LS6 4BA United Kingdom Phone: 0113 230 4700 Fax: 01132748122 Email: sales [at] fancydressexperience [dot] com 613053778 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Delivery Schedule All orders are sent 1st Class by the Royal Mail. Your order will be disbatched within the sameday as purchase. UK orders usally take 2 to 3 working days to arrive. We recommend that you allow 3 to 4 working days to avoid disappointment of unreceived goods. International orders (Outside the UK) are generally received in 8 to 12 working days. All orders are sent Royal Mail Recorded tracking. You can track your order by calling us on +44 (0)113 230 4700 |
| Back Orders If your item is not in stock, we shall call and inform you of when it will be back in stock. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0113 230 4700 (International +44 0113 230 4700) or fax us on 01132748122 or write to us at 88 Otley Road Headingley Leeds West Yorkshire LS6 4BA United Kingdom |
| Privacy Policy Fancy Dress Experience Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns PolicyAll goods purchased from Fancy Dress Experience Ltd may be returned for refund, exchange or replacement within 7 working days from receipt of delivery. 7 working days from receipt of delivery shall be defined as the date from when your shipment is received by you, being the date of signature that the package is received by you. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |